Refund Policy

1. Quick summary

2. Subscription refunds

2.1. 14-day right of withdrawal (EU cooling-off period)

In accordance with Article 9 of EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from your subscription within 14 (fourteen) calendar days of subscribing, without giving any reason.

Applicability conditions:

• The refund must be requested within 14 days of the first subscription payment;
• The service must have been used minimally (no more than 5 content generations since subscribing) — the threshold protects against situations where a subscription is bought, used actively, and then refunded. Beyond the threshold, refunds are reviewed case by case (see Section 8);
• The 14-day right does not apply to renewals — it applies only to the first purchase, as clarified in Recital 49 of the Directive.

2.2. Refunds beyond 14 days (goodwill refund)

Refund requests after the 14-day period are reviewed case by case and may be granted as a goodwill refund in the following cases:

• Prolonged technical unavailability of the Service (more than 7 days continuously);
• Material change in functionality declared at subscription time;
• Double charging or billing error.

When approved, the refund may be pro-rated — proportional to the unused portion of the period.

2.3. Cancellation without refund

You may cancel auto-renewal of your subscription at any time via your account dashboard — without a refund. Access to paid features remains until the end of the paid period, after which the subscription automatically becomes "terminated".

3. One-time purchase refunds

3.1. Principle of non-refundability

The consent is captured at the moment you click "Buy" on the checkout page: the consent text is displayed above the button and forms part of the offer contract.

3.2. Exceptions (refund possible)

A refund of a one-time purchase is possible in the following cases:

• Generation did not complete due to a technical issue on the Service side (server error, AI provider unavailability, etc.) — see Section 4;
• Payment went through but access was not activated — typical billing error, fixed immediately;
• Double charging on the same transaction — full refund of the duplicate.

4. Technical issues

If content generation fails for technical reasons:

1. Wait for automatic retry (the Service typically retries 2-3 times automatically);
2. If you have no result after 10 minutes — contact support: support@destinykey.org;
3. We will offer two options: re-generation or full refund of the purchase.

5. How to request a refund

To request a refund, please email support@destinykey.org with the following information:

1. Subject: "Refund Request";
2. Email of your account (the one you registered with);
3. Payment transaction ID (shown in the receipt email from our payment partner);
4. Date and amount of payment;
5. Reason for refund (brief description).

Requests lacking required information take longer — we will need to follow up for details.

6. Processing timeline

Total time — usually no more than 30 days from request submission to funds receipt.

7. Refund method

Refunds are issued via the same method used for payment (same card, PayPal account, etc.). Refund via a different method is possible only if technically impossible to refund via the original method.

Refunds are processed through our payment partner. Upon our approval, the partner initiates the refund, which reaches your bank within the timeframes in Section 6.

8. Dispute resolution

If you disagree with our refund decision:

• Step 1: submit an appeal in free form to support@destinykey.org — we will re-review with another specialist;
• Step 2 (EU residents): you may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr;
• Step 3: contact national consumer protection authorities in your country;
• Step 4: judicial route — in the courts of Tel Aviv-Yafo, Israel (or in a local court, where applicable consumer law permits).

Chargeback (bank-side reversal): we understand that in extreme cases customers resort to chargeback. However, we remind you that an unjustified chargeback may result in suspension of your account and judicial recovery of the amount + bank/payment partner fees.

9. Contact

Email: support@destinykey.org
Subject for refunds: "Refund Request"
Payment partner: specified at checkout